FAQ
Frequently Asked Questions
Find answers to some of the most common questions about WUROSE products, orders, delivery and returns.
What products does WUROSE offer?
WUROSE offers premium Nigerian-inspired food products designed to bring authentic flavours and everyday convenience to your kitchen. Our range includes plantain chips, with more convenient cooking products planned as the WUROSE range grows.
Where are WUROSE products made?
Our products are produced with a focus on quality, authentic flavour and carefully selected ingredients. Please refer to the individual product packaging or product page for specific origin and manufacturing information.
How should I store WUROSE plantain chips?
Store WUROSE plantain chips in a cool, dry place away from direct sunlight. Once opened, reseal the pack securely and enjoy as soon as possible for the best taste and crunch.
Do WUROSE products contain allergens?
Allergen information will be clearly stated on the individual product packaging and product page where applicable. Please always check the ingredients and allergen information before consuming a product, particularly if you have a food allergy or intolerance.
How long will my order take to arrive?
We aim to process and dispatch orders as quickly as possible. Estimated delivery times and available delivery options will be shown at checkout and may vary depending on your location.
Can I return my order?
If you are not completely satisfied with your order, please contact us within 14 days of receiving it. Items must be unused, unopened and in their original packaging to be eligible for a return. Please see our Delivery & Returns page for further information.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund where applicable.
How can I contact WUROSE?
If you have a question about a product, order, delivery or return, please contact us through our Contact Us page and our customer care team will be happy to help.